Users report problems accessing 1099-G form on Florida's unemployment website

Issue likely stems from pop-up blocker, unemployment advocate says
1099-G request form from Florida DEO site
Posted at 3:46 PM, Feb 11, 2021
and last updated 2021-02-11 18:27:18-05

WEST PALM BEACH, Fla. — New unemployment numbers released Thursday show claims last week were down but still high at 793,000 nationwide.

However, it seems that a new problem has surfaced with Florida's unemployment website.

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The issues of 2020 are still frustrating some people using the Department of Economic Opportunity's CONNECT website.

The issue stems from the 1099-G form needed to report benefits received last year in order to file income taxes.

Suzi Rothman said accessing the form has not been easy.

"I tried to open it 10 times and I could not open anything up," Rothman said. "My accountant texted me yesterday, and I said, 'I can't do (my taxes) yet,'" she said.

Amit Knightly, who has been helping unemployed Florida workers with their benefits since last year, has seen this problem first hand.

Amit Knightly, unemployment advocate
Unemployment advocate Amit Knightly says a pop-up blocker is a likely culprit that is stymying users from accessing 1099-G forms

He has helped many overcome not only this latest hurdle but just about every problem that has come up since last spring.

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Knightly said the forms are available on the site, but it is a little tricky finding them.

"People are assuming it's not ready or being mailed out, when actually all it is, is your a pop-up blocker on the top corner by your address bar. As soon as you click that, it will open up and you'll get your 1099," Knightly said.

He said he has heard from a lot of people regarding this issue.

However, others that WPTV has spoken to have not encountered an issue.

When WPTV told Rothman about it, she finally got her 1099-G form.

It really seems to come down to knowing how to navigate the website, which has been an issue since last March.