MIAMI (AP) — Florida's attorney general is announcing an investigation into a report that Norwegian Cruise Lines downplayed the risks of the new coronavirus in “misleading” sales pitches provided by managers.
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Attorney General Ashley Moody said the consumer protection division is conducting an investigation into the sales scripts employees received to quell virus fears and sell cruise packages.
The Miami-based cruise line is cooperating with the inquiry.
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The Miami New Times reported it obtained emails showing that managers encouraged employees to respond with misleading information such as that the new virus could only survive in cold temperatures.
