Palm Tran Connection is Palm Beach County's door-to-door van service for the sick, disabled and elderly. It's had a history of late-pick up and missing rides.
Now, the Office of the Inspector General says supervisors at Palm Tran Connection have been changing on-time performance records to make the bus service look better.
According to the IG report released Thursday afternoon, between February 2015 and March 2016, 21,000-46,000 time changes were made. As a result, trips that were late appeared to be on time.
The changes, according to the IG, helped bump up Palm Tran Connection's overall on-time performance rate to meet its goal of 95 percent.
The IG reports also states how the changes helped Palm Tran Connection from being assessed liquidated damages for late pick-ups.
Palm Tran disagrees with the findings and blames the altered records on technical issues and human error.
Palm Tran also states that the changes represent just a small percentage of the 900,000 trips they provide each year to citizens who use them.
