SunPass customers still dealing with issues after maintenance

Posted at 6:50 AM, Jun 21, 2018
and last updated 2018-06-22 04:29:27-04

SunPass says it is still experiencing some issues after a scheduled maintenance earlier this month.

SunPass was down for maintenance from June 3 to June 11.

Now, some customers are complaining about a slow system, and they can’t access their recent transactions online.

SunPass says it could take a few more days for these transactions to show up on your account. They also could appear over a span of several days so customers not charged all at once.

SunPass officials said they are aware of the problems and adding resources to improve service levels, including additional hardware, internet capacity and phone lines.

The Florida Department of Transportation said Thursday they will not be collecting late fees or penalties as it continues their system maintenance to its new SunPass Combined Customer Service Center. 

In a press release issued late Thursday Mike Dew, Secretary of FDOT said, “We are committed to holding our vendor accountable and ensuring that our new system ultimately provides a premier customer service experience. I share the frustrations with our customers over the rollout of CCSC and find it unacceptable. Today, we are announcing that we will not be imposing late fees or penalties on SunPass accounts until the system is providing the benefits and ease of access that our customers deserve and expect.”

Customers who are still having problems should call a SunPass customer service representative at 1-888-TOLL-FLA.

SunPass is also adding a few additional walk-in centers across the state to help people with the issues.

The only center in our area is located at 7941 W. Glades Rd. in Boca Raton.

Click here for for details.