Social media dissatisfaction: Americans are becoming increasingly dissatisfied with the experience

Posted at 9:45 AM, Jul 27, 2016
and last updated 2016-07-27 16:38:24-04

(NBC NEWSCHANNEL)-- A new survey finds Americans are spending more and more time on social media but they're also becoming increasingly dissatisfied with the experience.

According to the annual e-business report from the American Consumer Satisfaction Index released this week, social sites such as Facebook and Twitter saw a decrease in satisfaction year over year.

Facebook scored  68% percent, down 9%  from last year. While Twitter scored  65%, down 8% from 2015.

Those big drops dragged down the social media category which overall scored  73% in satisfaction.