On the post, he explains he is no longer providing travel services because of significant cancellations in their top travel program in Cuba, citing political impacts.
He also says hurricane season hurt their bookings as well as fear surrounding terrorism.
Additionally, Ferguson posted that employee theft has been a concern that has prompted the travel agency to take legal action.
WPTV reached out to the company for a comment, but it has not responded.
“It’s excuses. And it doesn’t answer the question, where’s the money?” Go said.
Ferguson’s post says the agency plans to reimburse all customers in full by the end of the year.
The Go's are going to hold the company to it.
“If you can refund us, why aren’t they refunding us today? Or if they have the money to refund us, why didn’t they pay the bill so we can go on the trip?”
The Go’s said they have been reimbursed about $1,000 for the portion of the trip they paid for with a credit card. The other $6,000 was paid through a check. Go says the company offered discounted rates for payment through a check.
The Go’s said they also purchased travel insurance, but the policy didn’t cover an agency closing.
Travel experts recommend always paying with a credit card. They also say you can check with your travel agency to make sure they are not the ones cashing your money. Instead, the agency should be giving the money to the cruise line, hotel or resort you are booking.
In your bank account, it should read that those entities are the ones processing your payment, not the travel agency.