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NewsChannel 5 helps 2nd family this week complaining about down Comcast wires

Posted at 11:50 PM, Nov 29, 2017
and last updated 2017-11-30 04:12:33-05

For the second time this week, NewsChannel 5 was asked to help a homeowner with a downed Comcast wire after they said the cable company ignored their repeated complaints.

On Tuesday night, WPTV visited a suburban Lake Worth home that had a drooping line that had been downed for about a month. Comcast showed up less than an hour after we called them.

On Wednesday, a Lake Park family said wires were down and barely hanging on in their backyard since Hurricane Irma. We called Comcast and about an hour later help finally arrived.

“This is the most (Comcast help) I’ve seen since it went down during the hurricane, so as of right now I’m happy with the situation,” Eric Pietro said.

Comcast was able to lift the wires off the fence.