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Helpline offering hope for people in crisis

Posted at 8:44 PM, Dec 20, 2017
and last updated 2017-12-21 04:13:03-05

Resource specialists for 211 are answering calls. Questions of where to turn to in a crisis for themselves or a loved one, whether it's about a suicide attempt, rape or an overdose.

"So our staff is there 24/7 for them to just reach out and talk to." 

Patrice Schroeder with 211 Helpline said it's about a listening ear and where to go for help.

"But we also know that some of these individuals may be a little overwhelmed. We've had a lot happen in these past couple of months, feeling a little down during the holidays as well."
 
People may not know the 211 Helpline can help in other areas.

"People are generally looking for those outreach activities.They may be looking for clinics maybe looking for food pantries where they can prepare their own meals, things of that nature," Schroeder said.

Volunteers also call more than 500 seniors every day to make sure they're ok. It's the 211 Sunshine Program.
 
"We do daily calls to seniors throughout our five county area. we serve Palm Beach, Martin, Saint Lucie, Indian River and Okeechobee counties and this is a free program providing resources and encouragement.

"I just want people to know that our staff at 211 are here 24/7 any time of day they need to reach out and talk to us."
 
http://www.211palmbeach.org/