Legislative leaders tour 211 call center

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Posted at 4:01 PM, Sep 21, 2016

211 Palm Beach and Treasure Coast is asking legislative leaders for support.

The crisis hotline invited local elected state officials to tour the call center in Lantana Wednesday.

"It’s shocking how many people don't know that 211 is here for them,” said Sharon L'Herrou, President and CEO of 211 PBTC.

Residents can call 211 at any time to speak with a specialist about suicide prevention, crisis intervention, or referral to community services.

“211 provides an important safety net for those people that might otherwise have nowhere else to go,” said State Senator Jeff Clemens.

"The volume of calls really was something that was somewhat stunning. Knowing that there are that many people that need these kinds of services is an eye opener," said Clemens.

The officials were shown how call center staff interacts with callers in crisis.

“We need their support with funding issues, and we also want to make sure they're sharing information with their constituents," said L'Herrou.