CVS Pharmacy working to fix glitch that prevented some customers from getting medicine

Posted at 6:30 AM, Nov 15, 2017
and last updated 2017-11-15 08:17:19-05

KANSAS CITY, Mo. - CVS Pharmacy continues to work on a nationwide computer system glitch that some customers said prevented them from getting their medicine this week. 

The pharmacy giant said Tuesday customers should be now be able to fill and pick up their prescriptions. But customers took to Twitter to complain that some stores still couldn't dispense prescriptions. Others said CVS could not process insurance claims, forcing customers to pay out of pocket. 

The problem centers on interruptions CVS locations have connecting to the nationwide system.  

If you're experiencing an issue, call 1-800-SHOP-CVS (746-7287).
CVS did apologize for the inconvenience on Twitter.