Capital One says it has resolved an issue that resulted in double charges, negative accounts

Posted at 2:14 PM, Jan 03, 2018
and last updated 2018-01-04 13:46:07-05

Capital One says it has resolved an issue affecting cardholders' accounts a day after customers took to social media to complain about pending double charges and negative balances on their accounts. 

Many customers were complaining that their accounts were pushed into the negative.

On Thursday, Capital One confirmed there was a posting issue and said they resolved the issue. It says all balances should be accurate. 



On Wednesday, Capital One responded to hundreds of complaints on their Twitter account. 


Just before noon on Wednesday, The @AskCapitalOne account posted the following message to their customers, "Debit card bank transactions have us seeing double today. Rest assured our support teams are engaged & working towards a fix. Hanging on the phone? We know the waiting game's no fun & we apologize for the holdup. In the meantime, you can login online or via the app for updates."



If you're still noticing an issue with your account, you are urged to contact Capital One's customer support, click here

Kelly Bazzle is the Digital Executive Producer for ABC Action News. Follow her on Twitter.