911 dispatcher to frantic teenager: 'Deal with it yourself'

Posted at 9:37 AM, Jul 29, 2015
and last updated 2015-07-29 21:17:11-04

"OK, you know what ma'am? You can deal with it yourself. I'm not going to deal with this, OK?"

When a person calls 911 with a legitimate emergency, that's not the response they expect to hear from the operator — but it's exactly what a dispatcher told one New Mexico teenager last month. The frantic caller was performing CPR on a 17-year-old shooting victim when a 911 dispatcher grew frustrated with her, telling her off before hanging up.

Jaydon Chavez-Silver, the teenager who was bleeding out during the call, died. The caller was 17-year-old Esperanza Quintero, a friend of Chavez-Silver.

The dispatcher, identified as Matthew Sanchez, resigned from the Albuquerque Fire Department on Tuesday after audio from the 911 call was released, according to the Albuquerque Journal. The fatal incident happened on June 23 when Chavez-Silver was hit by gunfire from a drive-by shooter.

Hear audio from the 911 call below.

Clint Davis is a writer for the E.W. Scripps National Desk. Follow him on Twitter @MrClintDavis.

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