Microsoft power cord recall

Posted at 12:29 PM, Feb 02, 2016
and last updated 2016-02-02 12:29:55-05

(NBC NEWSCHANNEL) Microsoft is recalling power cords sold with Surface Pro computers.

The recall involves over 2-million A-C power cords in the U.S. sold separately with an accessory power supply, and with all models of Microsoft Surface Pro computers sold before March 15, 2015.

Microsoft has received 56 reports of the A-C cord overheating and emitting flames, and 5 reports of electrical shock to consumers.

The Consumer Product Safety Commission says consumers should stop using recalled power cords and contact Microsoft for a free replacement.

Additional information:

-Consumer recall contact: Microsoft toll-free at 855-327-7780 from 8 a.m. to 5 p.m. PT Monday through Friday or online at and click on Support, then Surface Support, then All Surface Support, then see Power Cords for more information
- Sold at Microsoft stores, Best Buy, Costco and other stores nationwide, and online at, from February 2013 through March 15, 2015 for between $800 and $2,000 for the Surface Pro computer and between $64 and $80 for the power supply unit sold separately.