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Tips for making gift returns easy

Posted at 8:21 AM, Dec 24, 2015
and last updated 2015-12-24 15:15:25-05
The day after Christmas means a lot of people are returning gifts that either don’t fit or people don’t like.
 
The Better Business Bureau of Southeast Florida and the Caribbean has advice for those who need to return gifts.
 
Stores are legally required to accept items for refunds, credit or exchange unless there is something wrong with the item.
 
Michelle Mason with the BBB says if they have a return policy posted online or at the store, employees must follow it. Mason also advices customers to read up on the policy.
 
Mason also encourages people to wait a few days after Christmas to avoid long lines. She does say, however, customers should not wait too long because the countdown to the deadline for returning gifts starts when the item was purchased and not received. She also encourages people to mention if they are a regular customer or have a value card. 
 
If customers need to return a large item or an electronic device, they should be prepared to pay some extra costs. Some stores charge a restocking fee for items such as television and computers. If an electronic item needs to be returned, it should also be in the original package.
 
If an item is bought online, return policies should be posted online. Mason says to try and return the item to the actual store because customers may be responsible for shipping costs associated with shipping back a gift as a return.