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Martin County COVID-19 vaccine hotline experiencing extremely high call volume, officials say

Health department making appointments for 65 and older, health care providers, first responders
COVID-19 vaccine from Moderna arrives at Baptist Health South Florida.jpg
Posted at 2:36 PM, Dec 29, 2020

MARTIN COUNTY, Fla. — The Florida Department of Health in Martin County began making appointments Tuesday for people who are 65 and older, health care providers, and first responders to get the COVID-19 vaccine. However, the system appears to be running into some issues on Tuesday.

Officials said the hotline is experiencing extremely high call volume with many people unable to reach an operator.

A health department spokesperson said they are at capacity for next week and not taking any more new appointments for now. The health department is updating its voicemail to reflect the change.

Martin Health booked and scheduled more than 500 appointments Tuesday.

The health department said they will update its website as soon as it resumes taking appointments

People who are 65 and older, health care providers, and first responders can call 772-221-4000, option No. 3, to make an appointment to receive the Moderna COVID-19 vaccine starting next week.

The Florida Department of Health in Martin County said it will offer appointments as long as the COVID-19 vaccine supply is available.

In the coming weeks, the vaccine will also be available at doctor’s offices and pharmacies in Martin County, according to officials.

For more information about the COVID-19 vaccine in Martin County, click here.

The Florida Department of Health in Palm Beach County also began making appointments on Tuesday for people who are 65 and older to receive the COVID-19 vaccine. However, the hotline quickly became overwhelmed with calls and stopped working.