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City of Riviera Beach experiencing computer outage, business offices affected

Posted at 11:28 AM, May 29, 2019
and last updated 2019-05-30 15:45:50-04

RIVIERA BEACH, Fla. — A major computer outage affecting all City of Riviera Beach business offices has not been fixed yet as of Thursday afternoon.

A city spokesperson said the source of the failure has been identified, and Information Technology staff members are working almost around the clock to restore services as quickly as possible.

The city expects all systems to be back up and running at some point during the weekend.

City telephone systems are working, and the business offices are open for limited walk-in services, like paying your utility bill.

Interim City Manager Deirdre Jacobs released this statement on Thursday:

"Although the City's main computer system is not working, city staff IS working. We apologize for any inconvenience this computer system failure has caused directly or indirectly...but be assured, we are doing everything in our power, with assistance from outside technology specialists, to completely restore the computer system. Additionally, we are concurrently adding new levels of security to guard against future computer system failure."

The outage didn't stop Audrey Kelly from paying her water bill in person on Wednesday.

"I said, I understand your system is down," said Kelly. "So then they took the bill with the check and stapled that and did whatever they had to do. And I have every confidence that there will be no problem.".

"It is citywide, so all departments are affected in some way," said Rose Anne Brown, a city spokesperson.

City Hall and the police department are among the agencies affected. However, the 911 system is working fine, and police and firefighters are responding to 911 calls.

"I would say about three, maybe four weeks ago we did have another time when early in the morning the entire system was down," said Brown. "It took the I.T. department a better part of the day to get it restored. In the meanwhile, again, they need to know that everything that possibly could be done is being done. And that we will provide the highest level of service we can without the computers until the computers are restored."

An official with the city's Information Technology department said they've found "where the intrusion" is coming from, and they are working as fast as they can to bring the system back up.

The city says for people who pay their water bills in person, the city will accept check or cash, but no debit or credit cards.