Holiday gift not great? Here's a roundup of return policies from major retailers

Posted at 9:55 PM, Dec 23, 2019
and last updated 2019-12-26 10:02:12-05

Exchanging gifts is one way people celebrate the holidays, but what do you do when you don't exactly like the present you've received?

Luckily, most retailers have return policies that can help with this conundrum. has a roundup of return policies to help consumers navigate the task of post-holiday gift-returning.

Amazon: Items shipped by between Nov. 1 and Dec. 31 of this year may be returned until Jan. 31 of the following year for a full refund, subject to other return guidelines. Exclusions may apply.

Apple: Items purchased at the Apple Online Store that are received between Nov. 15, 2019 and Dec. 25, 2019, may be returned through Jan. 8, 2020. Please note that all other terms and conditions provided in the Apple Online Store sales and refunds policy are still applicable with respect to such items purchased. All purchases made after Dec. 25, 2019, are subject to the standard return policy.

BestBuy: Almost every purchase made throughout November and December can be returned through Jan. 14, 2020. Purchases made between Nov. 1 and Dec. 31, 2019 have an extended return period through Jan. 14, 2020, excluding cellphones, cellular tablets, cellular wearables, AppleCare monthly plans, and major appliances. All other terms and conditions of their return and exchange promise apply.

JCPenney: Items are eligible for return with or without a receipt. If you return an item with a purchase receipt, you may exchange the item or get a full refund for the purchase price. The refund will be issued to the original form of payment. When returning items with a gift receipt, they may be exchanged or refunded in the amount of the purchase price on the gift receipt. The refund will be credited to a gift card. With no receipt, items purchased at JCPenney are eligible for exchange or refund at the item’s lowest selling price within the last 45 days issued in the form of a merchandise return voucher. Some rules apply.

Kohl's: The return policy at Kohl's allows for purchased items to be returned within 180 days of purchase and extends to all Kohl's merchandise. Premium electronics purchased from Nov. 1 to Dec. 25 may be returned by Jan. 31 with original packaging and a valid receipt or account look-up.

Macy’s: The retailer accepts most returns by mail and in stores within 90 days of purchase for free. Returned items must be in original, saleable condition with original tags. Shipping and delivery fees are non-refundable.

The following items have a temporary holiday return timeframe at Macy’s:

  • Jewelry, watches, small electrics, social dresses and Backstage merchandise purchased between Nov. 1, 2019 and Dec. 31, 2019 can be returned until Jan. 31, 2020
  • Tech accessories and Apple products purchased between Dec. 1, 2019 and Dec. 31, 2019 can be returned until Jan. 8, 2020.

Nordstrom: There are no time limits for returns or exchanges at Nordstrom. The best thing about Nordstrom's return policy is how many days you have for returns. There is no set number on how many days for returns at Nordstrom.

Simply bring the item(s) you'd like to return to a Nordstrom store along with your receipt and original form of payment. Any salesperson can assist you with your return. We handle returns on a case-by-case basis with the ultimate objective of making our customers happy.

Nordstrom Rack: Items purchased between Oct. 30, 2019 and Dec. 17, 2019 must be returned by Jan. 31, 2020. Items purchased before or after these dates are subject to their usual 45-day return policy.

Overstock: Policy applies to all purchases made on from Nov. 1, 2019 through Dec. 31, 2019. To get a full refund, initiate a return for the item(s) within 30 days of delivery or by Jan. 31, 2020 (whichever date is later).

Returns need to be received at the Overstock warehouse within 15 days of the return initiation. All items must be in their original condition to qualify for a full refund. You may receive a partial refund if the returned item was opened, used, or returned late.

Target: Most unopened items sold by Target in new condition and returned within 90 days will receive a refund or exchange. All electronics and entertainment items must be returned within 30 days for a refund or exchange. For these items purchased between Nov. 1, 2019 and Dec. 25, 2019, the 30-day refund period will start on Dec. 26, 2019. All Apple products, excluding mobile phones, must be returned within 15 days. For these items purchased between Nov. 1, 2019 and Dec. 25, 2019, the 15-day refund period will start on Dec. 26, 2019.

Walmart: Many items purchased between Oct. 24, 2019 and Dec. 25, 2019 are gifts and will have an extended return time frame allowing more time to return unwanted items.

If an item has a 14- or 30-day return window, Walmart has extended the return window to start on Dec. 26, 2019. Items under the 90-day return window will have no change.

Wayfair: For all items purchased between Nov. 1, 2019 and Dec. 31, 2019, the deadline to return them is extended until Jan. 31, 2020.