Waupaca home elevators recalled after they can unexpectedly fall

Posted at 5:04 AM, Oct 29, 2018

About 8,000 personal elevators were recalled Thursday by the Consumer Product Safety Commission because the elevator cab can fall unexpectedly to the bottom of the elevator shaft and abruptly stop.

This recall involves residential elevator models Custom Lift 450# and Custom Lift 500#, shipped and installed between 1979 and 2008. The recalled elevators are used in consumers’ homes.

The Custom Lift 450# elevators have serial numbers 10-1001 through 10-3131. The Custom Lift 500# elevators have serial numbers 10-3132 through 10-8111; 010-00-8112 through 010-10-8786; and 110-00-1000 through 110-03-1179.

Consumers should immediately stop using the recalled elevators and contact Waupaca Elevator to schedule a free gearbox inspection and the installation of a free overspeed braking device.

The firm has received 12 reports of the elevator cab falling unexpectedly, including 10 reported injuries that resulted in strained or sprained knees and ankles, and broken bones.

Contact Waupaca Elevator toll-free at 833-850-7981 from 9 a.m. to 5:30 p.m. ET Monday through Friday, e-mail at or online at