The trade group requires its members follow strict standards.
If you have an issue with a repair, NHSCA recommends asking for a second contractor to visit your home. You can also make file a consumer complaints through NHSCA. Top executives will be informed of your issue.
NHSCA wants customers to know this is not an emergency service contract. Most companies try to respond to concerns within 24 hours, but it can take days. The trade group says the industry is working hard to resolve complaints quickly, and meet customer expectations.