Insurance agents report registration problems with site offering health plans

Health Insurance Marketplace starts Oct. 1

WEST PALM BEACH, Fla. - Healthcare reform starts October 1, but two and a half weeks before the exchanges open there are more questions than answers.

Florida residents will look for health plans on the government's website – Some insurance agents say it's already causing them a headache.

When some insurance agents try to complete their certification and registration with the government, they are told their username and password are not valid. Others get locked out of their account.

It's been a problem for at least a week, and agents say they can't get technical assistance.

Julian Lago is a senior client advisor for employee benefits at Celedinas Insurance Group. He's also a local representative for the National Association of Health Underwriters.

"There wasn't a consistent message of how this process was going to occur to some extent. There has been some modifying as they go so that inconsistency has caused problems," said Lago.

A spokesperson for the Centers for Medicare and Medicaid Services said the agency is aware of the issues and the technical team is working to fix the problem.

The concern - if there are problems now with thousands of agents registering what's going to happen when millions of people try to sign up?

Will the system be ready?

Florida agents haven't even seen the health care plans yet, and have no idea what they will cost.

Leading up to the launch of these exchanges, we will bring you in-depth coverage of this issue to help guide you through the process.  If you want to share your healthcare story, email

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