BOCA RATON, Fla. - "At 8:15 I spoke with her, and she said she got in fine. We talked, we said see you later on this evening. And that was it," says Mike Conner, whose wife, Margaret, was a receptionist at Cantor Fitzgerald at the time of the 9/11 attacks.
31 minutes after the phone call, impact. He left his midtown office for lower Manhattan.
"I saw where the plane hit, and I knew that it was below her floor," Mike says.
It sealed off the exits. None of the 658 Cantor employees who were inside made it out. Michael was a few blocks away at 10:28 a.m., two hours and thirteen minutes after he last spoke to his wife.
"I saw it collapse right in front of my face. Right down," he says.
He ran into someone who said he was working a few floors below Cantor Fitzgerald.
"I said, did you see anybody coming down from the upper floors? Down the stairwells? He says no, he said he didn't see anyone coming down. And we had kind of a moment," says Mike.
Margaret's remains were never found. He was given an urn filled with dust left behind from the Trade Center's collapse. Michael has since remarried. For years, he and Joyce have wondered what it would like when, or if, the man behind the 9/11 attacks was ever found.
The death of the man who made a receptionist, and almost three thousand others, his enemy, doesn't lessen the pain. It just changes it.
"He got what he deserved," Mike says, "There's no wounds to be healed. It's a scar now, and it'll stay there forever."
Michael and Joyce will visit Ground Zero this fall for the tenth anniversary. They will listen for Margaret's name to be called.