West Palm Beach, Fla. - They're your lifeline in life threatening situations. 911 dispatchers often work in chaotic situations and under a lot of pressure. Today as part of National Telecommunicators week, the Palm Beach County Sheriff's Office recognized the work dispatchers do on a daily basis.
The Sheriff also presented the 2013 Communications Officer of the Year Award to Michelle Bates. She has worked at the dispatch center for the past eight years.
"It's an honor, it's awesome," Bates said after receiving her award.
Bates said she takes hundreds of calls a day but one sticks out more than the rest over the past year. "It was a little boy that found his mom and she wasn't breathing," she said. "He was too young to help her but we just talked to him until help got there."
The Palm Beach County Sheriff's Office handles more than one million calls for help each year.
The dispatch centers are located throughout Palm Beach County.