Remote access hackers target people unfamiliar with computer scams, get you to do their work

Experts say tech companies never make cold calls

WEST PALM BEACH, Fla. -- - A phone and a click of a mouse. That is all that is involved in a new computer scam they could cost users their identity and financial records.

It starts with the ring of the phone. A person picks up and on the other end, an urgent message from someone claiming to be from Microsoft. But in reality, they are not from the company.

"He said my software was broken or not working and he needed to repair it," said Ralph Bell of Palm Beach Gardens.

Bell said he recently received a similar call and was told to log onto his computer quickly to get step-by-step help to make repairs.

It was really an invitation for trouble.

"We're old people, we're dinosaurs. We have enough trouble with the basics," said Bell.

The Palm Beach Gardens resident turned down the offer for help over the phone.

It was a good move according to computer expert Rob Fellman of PC Professors.

"They're literally taking over your mouse and you're giving them access," said Fellman.

Through remote access, Fellman said when a person logs on and access a few codes, they have just given up the contents of your computer.

"It's the most trusting (scam). You're getting a human voice and it seem so authentic," said Fellman.

Experts say tech companies like Microsoft will never call unsolicited, so hang up.

If a person does end up allowing the hacker access, Fellman said unplug you computer and call an expert.

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