West Palm Beach, Fla. - It was a dream vacation that started at a port in Ft. Lauderdale, but it soon turned into a nightmare for one couple.
"We don't know what happened and we probably never will," said the victim's brother. "It's disgusting."
Surveillance video captured the last few moments a passenger was spotted alive, but what happened next is a mystery.
"They could've pulled him out of the water alive and instead we would be celebrating Thanksgiving with a smile," said the brother.
There's technology that could've notified the ship immediately when the passenger went over. "This happens more often than the cruise lines want you to know," said a local maritime attorney.
Congress passed rules to help save lives. But three years later, why hasn't anything been done about it?
"They need to do something to protect these people," said a former Coast Guard engineer.
What every cruise ship passenger should know, Thursday night on NewsChannel 5 at 11.