Frequent rental car users like Dr. Allen Friedman know the drill of renting a car.
"I've never had a problem before."
Not until Friedman says he arrived at the rental car counter during a 2011 trip to Denver.
"They attempted to up-sell me and I was not surprised by that," he explained.
Friedman says he declined the optional insurance from Dollar Rent a Car and all the extras, but when he returned the car 9 days later he was taken for a spin when, he says, he was charged $215 for insurance and another $53 for roadside protection. Both options he rejected, or so he thought.
"I called Dollar Rent a Car right away and told them there must be some mistake, but Friedman says the company refused to refund him the money.
Before you hit the road this memorial day weekend, watch the Contact 5 investigators go undercover at the car rental counter.
Learn about the complaints that have prompted two lawsuits and a statewide investigation and find out what steps you should take before renting your next car.
Don't miss this report Wednesday at 11pm only on NewsChannel 5.