Contact 5 Investigates: Home Health Care Agencies

Industry is plagued with problems

WEST PALM BEACH, Fla. - They're hired to comfort and care.

"They're supposed to be professional service providers," said Mark Ardis, a patient of home health care services.

But some home health aides seem to care less.

"I'm opening the doors and she's not waking up," said Trish Armand as she watched a home health care aide sleeping on her couch one day. The aide was supposed to be tending to her six-year-old terminally ill son.

The Contact 5 Investigators did some digging and they found that a home health care agency can go three years without being looked at.

"I feel like they're hiring the bodies just to meet company quotas," Armand said.

The Contact 5 Investigators traveled all the way to Tallahassee to talk to the people in charge of overseeing the industry. Watch the full story on WPTV 11 p.m. Monday.

Investigative Producer Lynn Walsh contributed to this story.

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