White House says there may be delays and glitches with Health Insurance Marketplace
5:53 PM, Sep 25, 2013
7:49 PM, Oct 1, 2013
WEST PALM BEACH, Fla. - Millions of Americans are supposed to be able to sign up for health insurance on Tuesday, but will that happen? We're getting mixed answers.
Details are changing day by day. The White House has acknowledged there will be bumps and glitches. How big will those bumps be? It depends on whom you ask.
The Centers for Medicare and Medicaid Services say the Health Insurance Marketplace will be open for business.
Joshua Dorman has been briefed by several insurance carriers. He said he's hearing a different message.
"Some carriers have said they will not be ready and that's not a shock because a lot of carriers want to make sure it's done right from the beginning," Dorman explained.
"In the first week or two, you might see glitches because it's not just the government, it's not just the companies, it's everybody working cohesively together and that may take some time to get used to. So don't be shocked the first week in October if it's not working 100% correct."
We spoke to several Florida insurance companies who say they are ready.
Cigna said it's ramped up its call centers to help participants October first but added, "it's important to note that the key date is not October 1, but January 1, 2014: When exchange health plans go into effect."
Cigna expects most participants will gather information when the exchange opens and make their options later.
Experts recommend you don't rush into a plan. Do your homework, and research the plans thoroughly.