Neighbors without phone, internet & cable for 10 days

Service restored after 10 days for woman

PALM BEACH GARDENS, Fla. - Some neighbors in Palm Beach Gardens have been living without cable, internet and phone service for 10 days.

Marilyn Gluck called the Consumer Watchdog because she said it was taking too long for AT&T to find and fix the problems at her home in the Devonshire at PGA National,

She’s been relying on cell phones with poor reception to communicate.

“We are frustrated because the cell phones don't work properly in the building,” Marilyn said. “We can't get our messages, cable television, Internet and telephones are a big part of everybody's life.

Gluck says other neighbors who use AT&T also were suffering through the outage.

“It's a service that we pay a lot of money for,” Gluck said. “They told me don't worry we will give you five dollars a day for your inconvenience. I told them I don't want the money, I want my services back.”

Gluck says she was told a few times over the last ten days that her services would be restored soon, but it hadn’t happened.

A worker was even there Thursday when our cameras were there.

Gluck said her services were restored just after 4 p.m. on Wednesday.

Statement from AT&Spokesperson:  Some AT&T customers in the Devonshire community in Palm Beach Gardens may have experienced issues with their U-verse and wireline services due to extensive repair work being conducted by AT&T technicians in order to fix damage caused by a car hitting AT&T wireline equipment.  Technicians worked diligently to resolve the problem, and service is currently running normally. We apologize for this inconvenience.

 

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