Drivers report melting dashboards on Nissan, Toyota, Lexus, & Mazda vehicles

Manufacturers looking into isolated problem

WEST PALM BEACH - Shiny and sticky

"Almost like a glue substance," Judie Brancato said to describe her melted dashboard.

Brancato's melting dashboard is driving her crazy so she was happy to see our investigation.

"I honestly thought I was the only one. I've never seen it with anyone else," explained Brancato.

Drivers like Brancato and Mike Rios are sharing their story on Facebook .

"The more voices we hear the more the manufacturer is going to pay attention to us and replace the product," explained Rios.

Rios says he has two melting Toyota vehicles.

One has gouge marks near the steering wheel from his daughter's fingers as they rub against the soft rubber on the dashboard. Toward the windshield, the padding is exposed.

We asked Rios why he thinks the manufacturer should pay for a replacement dashboard when the vehicle is out of warranty.

"If I buy a product, I expect it to be in quality condition until the time I sell my vehicle," explained Rios.

Manufacturers looking into problem
The majority of complaints to the Consumer Watchdog are from drivers of Nissan, Toyota, Lexus, and Mazda vehicles.

The manufacturers say they are looking into isolated incidents involving melting dashboards. Drivers want more.

Mazda sent us a statement that read, "We are aware of  a few instances of the dashboard changing texture in severely hot weather states and we are looking into it.”

In a statement Nissan said, "We have become aware of a few isolated consumer complaints about the dashboard appearance in their vehicle.  Our Consumer Affairs group is working with the  two customers you identified to resolve their concerns.” 

Toyota and Lexus have not responded to requests for comment.

Drivers are fighting for change
"There needs to be a recall," explained Rios.

Drivers are taking matters into their hands buying dash mat covers. They cost about $40 to 100 dollars and add an extra layer of protection.

"I understand why people are buying them for safety issue, but I don't think I should have to. I think the company should stand behind its product," explained Brancato.

Lexus offered to pay half of Brancato's repair costs. She doesn't feel she should have to pay anything.

"I think $900 is unreasonable when it's a defect from the manufacturer," explained Brancato.

I'm listening and ready to hold the manufacturers accountable. Continue sharing your stories on Facebook .

You also need to voice your concerns with the National Highway Traffic Safety Administration . That is the starting point for defect investigations and recalls.

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