Delta Airlines will not allow cellphone use on planes based on customers feedback
10:45 AM, Dec 18, 2013
MINNEAPOLIS (AP) -- Delta Air Lines says it won't allow passengers to make voice calls from its planes.
CEO Richard Anderson says the airline's frequent fliers believe that voice calls in the cabin would disrupt the travel experience. Delta says a majority of customers in a survey last year said the ability to make voice calls would make their experience worse, not better.
Anderson also says Delta employees, particularly in-flight crews, are against allowing calls during flights.
The Federal Communications Commission is thinking about lifting its ban on voice calls on planes. However, the Transportation Department is thinking about instituting a ban of its own.