CLEVELAND - A technical glitch apparently caused many DirecTV HD DVR customers to have an unresponsive receiver box on Tuesday.
According to an e-mail posted on ENGADGET.com that was sent from the company to some customers, the problem happened during DirecTV’s “effort to improve and expand our service.”
The e-mail states that HD DVR or DVR receivers affected did not respond to remote control or front panel commands. The problem could be resolved by pressing the red “reset” button on the receiver.
On its Twitter Feed, DirecTV posted this message when customers started inquiring via the social networking site about the problem: “We’ve seen reports of an issue with HD DVRs this morning. Our engineers are already investigating.”
Many of the company’s individual responses to users included: “If your HDDVR will NOT power on, unplug the unit from the wall, wait 15sec, then replug, & repeat 1x to restore service.”
"We sincerely apologize for any inconvenience this may cause you," the company also stated in the e-mail.
From posts on Twitter to/from DirecTV, it appears the reset worked in most cases.
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