WEST PALM BEACH, Fla. -- AT&T customers in Florida and several other states have been experiencing issues with their U-verse service for three days.
Dozens of customers have emailed WPTV complaining about the loss of service.
AT&T spokesperson Kelly Layne Starling said Tuesday that a "limited number of AT&T customers in some markets" may be experiencing issues with the U-verse service.
But complaints from customers continued into Wednesday, as many are still without service.
"A team of engineers and technicians are working to resolve the issue, and we apologize for any inconvenience to our customers," Starling said Tuesday.
AT&T posted this statement to it's official Facebook page on Wednesday:
“We know that a limited number of customers are experiencing trouble with their U-verse service. We're working to resolve remaining service issues as quickly as possible. At this time, we’ve identified an issue with a server that supports U-verse. Some impacted customers may be able to restore service by powering down and restarting their Residential Gateway. We are listening to your comments and will keep you posted as new information becomes available. We sincerely apologize for any inconvenience.”
Starling released a statement Wednesday, saying:
"AT&T customers in some of our markets are experiencing issues with U-verse service. This issue currently affects less than 1 percent of our U-verse subscribers, but that is too many and we are working hard to fix this. We are making progress in resolving the issue which is related to a server complex, and are working to determine when service will be completely restored. We apologize for this inconvenience."
To check on your U-verse account's status and for troubleshooting information, click here . (https://ufix.att.com/ssm/dispatcher/CustomRegister.do)
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