911 calls over fast food leads to arrests

WEST PALM BEACH, FL--In Palm Beach and St Lucie counties, law enforcement is cracking down on callers who make unnecessary calls to 911.

A woman complaining about a McDonald's that ran out of Chicken McNuggets in Ft.Pierce.

A Boynton Beach man who complained that a Burger King ran out of lemonade.

Both arrested.

At PBSO 40 per cent of the 1500 emergency calls to 911 are not emergencies at all. But many are from confused,  older callers who are gently redirected to 211 or 411.WEST.

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McDonald's statement:

"Satisfying each and every customer that visits our restaurants is very important to us.
Regarding this isolated incident, we apologize for the inconvenience caused.
In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.
We never want to disappoint a McNuggets fan or any McDonald's customer.
Customer satisfaction is our top priority."

Carlos Solorzano
McDonald's Operations Manager Florida Region