"Satisfying each and every customer that visits our restaurants is very important to us.
Regarding this isolated incident, we apologize for the inconvenience caused.
In the event that we are unable to fill an order, a customer should be offered the choice of a full refund or alternative menu items. We regret that in this instance, that wasn't the case.
We want to correct our mistake. We will be sending the customer her refund, along with an Arch card for a complimentary meal on us.
We never want to disappoint a McNuggets fan or any McDonald's customer.
Customer satisfaction is our top priority."
McDonald's Operations Manager Florida Region
Copyright 2009 The E.W. Scripps Co. All rights reserved. This material may not be published, broadcast, rewritten, or redistributed.
Latest News Stories